Every time I’m trying to watch games I keep getting pop up saying device limit reached too many devices but I’m only watching on one device. Sent this to customer support & this was the reply I got back. Was I unclear in what I was saying or is support pretty much useless?
7 comments
I honestly find that once per year I end up emailing them to complain about how shitty the app can be. I’ve found that mostly towards the start of the season it’s absolutely plagued with bugs: – It constantly just drops and doesn’t let you back in unless you close the app. – It shows scores despite “Hide Scores” being marked. – Even if it hides the scores it will show you the headline such as “Pelicans Lose, Zion injured, Willie Green gives credit”. – Asking to play “From Beginning” just zooms you to the live time. – Logging me out in the middle of a game. – On screen controls lag to the point they become unuseable. – Weird one I’ve just ecountered this year where if I move my ipad it un-fullscreens. – Even one of the earlier games in the season I clicked “Watch Full Game” and it skipped me into the highlights where the commentator immediately said “Pelicans lose”.
When it changed to Microsoft that developed it, it honestly just dropped the reliability so much. The emails I’ve sent have all been scathing and covered details such as different platforms and version numbers, and all I ever get back is basically the email you received – “We’re sorry you’re having problems, oh well”.
I think that they push out changes at the start of the season and for whatever reason barely do any testing on it and just expect it to be picked up by the users, which is fair enough if they launch and price it as a beta, but it’s really scummy when it’s a service we pay for. I work in software test so it bothers me to no end.
Let them send you the mac address for the devices using the subscription. It should be only one
No, you were not unclear. I’m sorry you had the trouble with the app, and then this trouble with customer service.
That’s so frustrating is frustrating
it’s an automated response. nothing was checked. you’ll have to keep emailing until an actual person takes a look at it.
I signed up through YouTube and it’s the best decision I’ve made. It’s easier to put on the TV and easier to access.
This response from the league pass rep would piss me the fuck off.
7 comments
I honestly find that once per year I end up emailing them to complain about how shitty the app can be. I’ve found that mostly towards the start of the season it’s absolutely plagued with bugs:
– It constantly just drops and doesn’t let you back in unless you close the app.
– It shows scores despite “Hide Scores” being marked.
– Even if it hides the scores it will show you the headline such as “Pelicans Lose, Zion injured, Willie Green gives credit”.
– Asking to play “From Beginning” just zooms you to the live time.
– Logging me out in the middle of a game.
– On screen controls lag to the point they become unuseable.
– Weird one I’ve just ecountered this year where if I move my ipad it un-fullscreens.
– Even one of the earlier games in the season I clicked “Watch Full Game” and it skipped me into the highlights where the commentator immediately said “Pelicans lose”.
When it changed to Microsoft that developed it, it honestly just dropped the reliability so much. The emails I’ve sent have all been scathing and covered details such as different platforms and version numbers, and all I ever get back is basically the email you received – “We’re sorry you’re having problems, oh well”.
I think that they push out changes at the start of the season and for whatever reason barely do any testing on it and just expect it to be picked up by the users, which is fair enough if they launch and price it as a beta, but it’s really scummy when it’s a service we pay for. I work in software test so it bothers me to no end.
Let them send you the mac address for the devices using the subscription. It should be only one
No, you were not unclear. I’m sorry you had the trouble with the app, and then this trouble with customer service.
That’s so frustrating is frustrating
it’s an automated response. nothing was checked. you’ll have to keep emailing until an actual person takes a look at it.
I signed up through YouTube and it’s the best decision I’ve made. It’s easier to put on the TV and easier to access.
This response from the league pass rep would piss me the fuck off.